Cancellation Policy


Cancellation Policy

At Collabarts, we want to ensure fairness and transparency when it comes to cancellations. Please review the following guidelines:

1. Client-Initiated Cancellations

Cancellation More Than 7 Days Prior to Project Start:

  • If you cancel your project more than 7 days before the scheduled start, 25% of the production quote will be refunded, minus any transaction or bank fees incurred. Please note that any costs already paid to third parties, such as booking models, securing locations, purchasing props, or other expenses incurred in preparation for the project, will be deducted from the refund amount. This ensures that we cover the costs already committed to for your project.

    Cancellation Within 7 Days of Project Start:

  • If you cancel within 7 days of the project start, no refund will be issued. The full amount paid will be retained to cover the resources and preparations already allocated to your project.

    Cancellation After Work Has Commenced:

  • If work has already commenced (e.g., pre-production, shooting, or editing), no refund will be issued. This includes all work initiated on your behalf once the project begins.

2. Dissatisfaction with the Project

Revisions and Reshooting:

  • If you are dissatisfied with the final product, Collabarts will make reasonable efforts to resolve the issue through two rounds of revisions, which are included in the scope of the project.

    Refusal to Undertake Reediting:

  • In cases where Collabarts declines to undertake reediting after client dissatisfaction, we will refund 30% of the deposit paid. This only applies if no further work is carried out and is subject to the terms and conditions.

3. Collabarts-Initiated Cancellation

Collabarts Cancellations:

Should Collabarts decide to cancel the project for any reason, such as internal disorganization or breach of contract, Collabarts will refund 30% of the production cost.

Breach of Contract:

If there is a breach of contract or significant disorganization, Collabarts reserves the right to cancel the project with no refund provided to the client.