Product Return and Storage Policy


Product Return and Storage Policy

This Product Return and Storage Policy outlines the conditions under which Collabarts will manage the return and storage of products provided by clients for photography and videography services. This policy ensures clarity and fairness while maintaining operational efficiency.

1. Return of Products

1.1. Client Responsibility for Return Shipping

Clients are responsible for arranging and paying for the return of their products. Collabarts will facilitate returns using one of the following methods:

  • A prepaid return shipping label or parcel provided by the client, or

  • A shipping service coordinated and funded by the client before dispatch.

If no return arrangements are made within 14 days of project completion, Collabarts reserves the right to dispose of the products or retain them for operational purposes.

2. Condition of Returned Products

2.1. Alteration of Products for Production Purposes

During production, products may undergo modifications or be exposed to substances to achieve creative effects, including:

  • Physical changes such as drilling, cutting, or shaping,

  • Exposure to chemicals, adhesives, or dirt, and

  • Broken seals or opened packaging.

Collabarts cannot guarantee that products will be returned in their original condition.

2.2. Unsuitability for Resale or Consumption

Products used in production may no longer be safe for resale or consumption. Clients are advised that:

Collabarts is not liable for any issues arising from the resale or use of these products, andProducts should only be resold or used after client inspection and certification of safety.

3. Storage of Products

3.1. Standard Storage Policy

Collabarts does not provide long-term storage for client products unless the client is under an active monthly retainer agreement.

3.2. Storage Fees for Non-Retainer Clients

Clients without a monthly retainer or an active booking must:

  • Communicate their intention to have Collabarts store their products prior to the shoot, and

  • Agree to a storage fee, which will be invoiced separately.

Unclaimed products beyond the agreed storage period may be disposed of or repurposed at Collabarts’ discretion.

3.3. Active Retainer Clients

Products belonging to clients under a monthly retainer agreement will be stored as part of their service package, subject to space availability and agreed terms.

4. Limitations of Liability

4.1. Loss or Damage During Return Shipping

Collabarts is not liable for any loss or damage occurring during the return shipping process. Adequate packaging and insurance for products are the responsibility of the client.

4.2. Studio Environment Risks

Clients acknowledge the inherent risk of damage or alteration to products during production. Collabarts will not be held responsible for loss of value, functionality, or marketability resulting from production use.

5. Agreement to Terms

By submitting products for use in Collabarts’ services, clients:

  • Acknowledge and accept the terms outlined in this Product Return and Storage Policy, and

  • Waive claims against Collabarts related to the condition or storage of products.